Refund & Cancellation Policy

Last updated: 11 October 2026

Short version: you can cancel anytime and keep access until your paid period ends, but payments are not refunded.

1. No refunds

All payments for HeyCaveman subscriptions are final and non-refundable. This includes partial billing periods, unused monthly quotas (videos, renders or AI illustrations), plan downgrades, account deletion and cancellations made after a renewal has been charged.

The Free plan lets you try the Service before you pay, so please make sure HeyCaveman fits your needs before you upgrade.

2. Cancelling your subscription

You can cancel at any time in Settings → Plan & billing.
Cancellation stops future renewals. You keep Pro access until the end of the period you have already paid for, then your account returns to the Free plan.
To avoid being charged for the next period, cancel before your renewal date.

3. Billing errors

If you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — email support@heycaveman.com within 7 days of the charge with your account email and the payment ID. If we confirm the error, we will reverse the incorrect charge to the original payment method, normally within 5–7 business days of approval.

4. Your statutory rights

Nothing in this policy limits any refund right you have that cannot be excluded under applicable law.

5. Contact

Questions about billing? Email support@heycaveman.com. This policy forms part of our Terms of Service and is offered by Spacenos Technologies Private Limited.